Saturday, August 01, 2009

Hopefully, something good will come of dallasnews.com's outage

So, dallasnews.com and all the Belo websites and their applications went down at about 3:30 a.m. Friday. Been quite a day and a half of figuring out what went wrong and how to handle the issues.

A lot of people worked very hard to fix the problem and do the best they could for the dallasnews.com audience. But I think it was apparent to everyone on hand that the real flaw was in the lack of a prepared backup plan.

I've got to say if I was the one who did the hiring of IBM to support technology, I would be pretty pissed that they did not guard against something like this.

You pay a company like IBM to do just that. I've heard rumors that IBM was on the way out for Belo, but if it wasn't already a done deal this should leave no doubt.

Belo Technology will need to be beefed up, but there are some smart people over there that can handle it with the right resources. Always comes down to money.

It's embarrassing for the company, and quite frankly it's hard to argue with Mark Cuban's tweet on Saturday.

mcuban: how sad is it that the dallas morning news can't keep their website up?

Although, it's also sad a team can't hold on to a 2-0 lead in the NBA Finals.

Anyway, hopefully the right people learned something from this and the outcome will be better tech support all around for Belo.